About Us

My Sports Academy is a sports coaching and education provider based in the UAE. Working with children and adults, we provide highly qualified, educated and certified coaches who strive to create a positive environment based on learning through fun and a focus on long-term athletic development. You can expect a caring and human approach to customer service away from the sporting arena. Established in 2011, we now operate in over 20 venues across the UAE, with a passionate, dynamic and forward thinking team of over 35 staff. To us, excellence is a habit, not an act.

Registration and Enrolment

All parents of players and users over 18 years of age must register online and create an account, registering their family details and details of all children who will be enrolling. An email confirmation of your registration will be sent you immediately. Once registered you can browse the coaching, camps, leagues and courses available and click to enrol. Once you are enrolled you will receive an email confirmation. You will be required to pay in advance and once your payment is made you will be emailed a receipt of payment.

Payment

We accept payments online using Visa and MasterCard credit/debit card in AED.
Please note that cash, cheque and bank transfer payments, whilst also accepted and are subject to a 25 AED processing fee. All bookings not paid in advance remained unconfirmed and are subject to availability and will be subject to a 100 AED surcharge

Other methods of payments

Cash and Cheque payments can be made at our office in Office 308, Block-B, Diamond Business Centre 1, Next to Miracle Garden, Dubailand, Dubai. P.O Box 125335
Phone: (+971) 4 244 7848, Email: info@mysportsacademydubai.com.

Please reference your child’s full name and booking details for all payments.

Bank Transfer Details

MSA Sports Account Details

Account Holder Name:  MSA Sports Services LLC
Account Number: 2-1-2-020311-105-0519597
Bank Name: Habib Bank AG Zurich Corporate Branch
IBAN: AE80 0290 2203 1110 5519 597
Swift Code: HBZUAEADXXX

Privacy Policy

All credit/debit cards detail and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.

Terms and Conditions

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
United Arab of Emirates is our country of domicile.
Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
The cardholder must retain a copy of transaction records and Merchant policies and rules.

General Notes

By signing up to one of our courses means you have agreed to our terms and conditions.
There is no registration fee to be paid, your termly fee includes all costs except for uniform.

Absenteeism & Make Up Classes

If your child is unable to make a class then you can make up a class at any other location within the same age category. Make up classes must be taken within the same term of absence they cannot be carried over to another term.
Credit will not be given for missed classes due to illness or personal commitments. Please see the website for scheduled dates for make up classes. Make up Classes will not be transferred to the following term, nor will they be reimbursed.

Cancelled Classes

In the event of a Public Holiday being declared at short notice by the Government, or a Venue is closed at short notice resulting in classes being cancelled, we regret that we are not able to reschedule classes. MSA will not cancel or reschedule classes, except in the case of emergencies such as staff illness. Should MSA have to cancel a class, it is our policy to offer a make-up class before the end of the current term of enrolment.

Communication

All communication is sent via email; please keep records up to date on our web portal to ensure that you don’t miss important updates. We aim to send out only relevant information relating to upcoming classes, events and student news.

We also use Social Media for updates and post photographs of players and teams. Please follow us on Facebook @mysportsacademydubai and on Instragram mysportsacademy

Open Classes

We prefer for parents and siblings not to sit in on classes to ensure we have player’s full attention, this also helps the players to develop friendships amongst each other. Parents are invited into an open class close to the end of term to see match play.

Refunds, Credits & Make-Up Classes

We regret that MSA do not offer refunds or credit, except in the following cases:

• MSA reserves the right to cancel any class with insufficient registration. If we are unable to accommodate your child into another class, a full refund of the term fees will be offered.
• When a student sustains an injury that does not permit them to participate over an extended period of time a credit will be issued to your account.
• If a very young, or very shy child is not ready to participate in a class after attending the first three consecutive weeks, we will credit the remaining weeks to your family account. (Notification of withdrawal needs to be communicated within 24 hours of the 3rd attended class for credit to be issued.)

Credits

Credits will be applied to your account and will be valid for 12 months from date of issue. Credit will not be given for missed classes due to illness or personal commitments.
Credits can be used for siblings, other classes or camps within the given year.

Student Drop Off and Pick Up

MSA Coaches are not responsible for players before or after class. Please drop players off and collect them promptly and ensure adequate supervision in the venue when waiting for a class to begin, or after a class has ended.  In the interest of student safety, all Junior players must be collected from the court by a parent or guardian.

Trial Classes

We regret that we do not offer trial classes.
If a very young, or very shy child is not ready to participate in a class after attending the first three consecutive weeks, we will issue a credit for the remaining weeks to your account. This will have a validity of one full year, and can be used for siblings, other classes or Netball camps within the academic year. Please see above paragraph regarding credits for more details.

Training Kit

We expect all players to be appropriately dressed to participate in classes, the MSA uniform consists of a top and skirt and is charged at 250 AED. We have a range of sizes from Age 4 to Age 16 and you can mix and match sizes.

CAREERS WITH MSA

 

Are you highly qualified, passionate and proactive? We welcome your interest in a career with us, get in touch and be part of our future.

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CONTACT US

 

Office 308, Block-B, Diamond Business Centre 1, Next to Miracle Garden, Dubailand, Dubai.
P.O Box 125335
Phone: (+971) 4 244 7848
Email: info@mysportsacademydubai.com